What Our Customers Say
We have a dog and a cat that are frequent visitors at the
Gainesville/Newberry Pet Paradise and have been for 4 yrs now.
We didnt want to "board" them just anywhere and actually
toured many facilities before finding Pet Paradise. We can
now travel and leave them there without a worry! Carly, our lab,
swims in the large bone shaped swimming pool with the other dogs
during play time! The rooms are nice size and have a dog door
to their outdoor space so they can go to their private little area
to watch the other dogs swim when its their turn! She gets so
excited when we drive up to Pet Paradise, and that alone makes us
feel good about our decision! The staff there really enjoy
animals, and are very attentive to meet their needs and follow our
instructions every single time. Our cat, Pumpkin is a new
addition to our family and has only been twice (so far!!) and
each time we felt completely comfortable leaving him in the "cat
condo area" with beautiful tall condos, (NOT cages!) and he also
gets to come out of his condo several times a day to play with the
toys in the room, and look out the large window. It is
difficult leaving your four legged children, I know, but as much as
our family likes to travel, finding this place was a HUGE
blessing!!! We truly believe they love our animals and are
the perfect sitters when we are away. We wouldnt consider
leaving them anywhere else. We highly recommend this place to
all of our friends!
Two Silly Poms
I really want to thank you for how well you care for and about
my baby dogs. Some of us like dogs and some of us think they are
our family. You accepted my two silly Poms as part of your family.
I worry every time I leave them but when I call you are too kind
and understanding and when I pick them up they are happy and I know
they trust you and are safe there. Again, thanks so much for who
you are and how you feel about my little ones!!!!
- Marla Alger
Ron Rahmig New Orleans
These people are truly angels! Without their
help and support, Yukon and I would be homeless in N.O.
Understanding our unique needs, and accommodating us is indeed a
godsend. We will always be grateful. What a great caring and loving
group of real people. I can't say enough. THANKS
- Ron Rahmig
Fenway and Brady White
I just wanted to let everyone know at Pet Paradise the White
family thinks the world of all of you!!!
We decided last minute to go away over the Labor Day
holiday…..called your office…..spoke to Joy. She informed me
they were sold out of all the poolside Aloha rooms but would check
and get back with me. She was absolutely amazing, called us after
hours and told us she needed to do some shuffling around but found
room for our dogs.
At drop off my dogs couldn't wait to get down to the pool area
with the other 15 or so labs already wading in the pool. What a
great site to see, and a better feeling knowing my dogs were in
such great hands.
Upon pick up, Cheryl was there to greet us. As I thanked her
at checkout, I mentioned how great Joy was and the only bummer was
my dogs could not get pool side. My 10 month lab lives for the
poolside. Well, didn't you know it…..Cheryl said…no we worked that
Unbelievable!!!! That is why we have already referred 3
families ….. and continue to brag about Pet Paradise.
The owners of the facility should be very proud of the people that
work at the Sanford Pet Paradise!!! What a great representation of
Thanks….and see you soon
- Teresa Guthrie
Moon loves Pet Paradise
I just want to say how much I love Pet
Paradise and all its crew! Everyone is so nice! an awesome
place....from the time we pull into the parking lot Moon starts to
whine with excitement, she can hardly wait to get in the
door....and I have no anxiety about leaving her, usually on Wacky
Wednesdays. I leave knowing she is in good and loving hands! We
just love you Pet Paradise!
- Tina & Moon
Bandit - St. Augustine
Each winter I come to St. Augustine with my friend
Bandit the Boxer. Her greatest pleasure (after chasing birds on the
beach) is her days "with the guys" at Pet Paradise. Strangely, she
knows which day is Wednesday and puts a wakeup nose in my ear at
0600 to get me up for a day with her friends and a bath on Wacky
Wednesday. She has a great time and loves all the attendants who
treat her like a Princess, barks her heart out and comes home
exhausted, looking longingly out the window as we drive away.
Thanks for making Bandit one happy dog. I know she is safe, well
cared for and totally entertained when she is in Paradise.
- Gina Rankins and Bandit the Wonder Boxer
We LOVE Pet Paradise JFK/Houston!!!
My dog Novie has been a regular day care doggie there for a year
now.She loves it & so do I ! I don't know what I would do
without them as we live in a one bedroom apartment with NO yard.
Mandy and her crew are just AWESOME !!! Novie paws at the bed every
morning when she hears the alarm go off 'cause she is ready to get
up and go swim & play. It's nice to know my dog is at a resort
all day while I am at work......wish it were the other way around..
- Cindy & Novie Hicks
Thank you for caring so much!
I just had to send you an email telling you how happy I was with
your services. We live in Michigan, and spend winters in FL. This
year we decided to fly home for the holidays rather than make the 2
day drive. I was very apprehensive about leaving my boys (Smokey
and Bandit) at a strange place. They have only been boarded at one
place in their 8 years and they are my babies. :) We took the time
to drive to Sanford a couple weeks before to check out your place
and were pleasantly surprised even though I had researched you
online before I made their reservation.. I am sure there are many
other overprotective dog moms in the world, so they will
understand! The webcam was nice so I could actually see them and
reassure me that they were resting comfortably and not having a
panic attack. I was happy to see them playing with other dogs when
watching the public webcam. When we got back to pick them up they
looked great! The groomer did an awesome job on haircuts. They were
happy and healthy and that made me feel so much better. I will
definitely recommend you to anyone I meet and will certainly use
your facility in the future when we need to leave our boys in
someone else's care. Thank you for caring so much!
- Beverly J. Kohn
I can't say enough good things about the Pet Paradise in Charlotte NC
I can't say enough good things about the Pet Paradise in
Charlotte NC. The people are friendly, the facility is clean, and
the animals are so happy there. I have a Siberian Husky puppy,
Kodi, who is more than a handful for anyone. I have been taking
Kodi to the Charlotte daycare several times a week for the last 6
months to help dispel some of his endless abundant energy. He LOVES
it! At first it hurt my feelings that he never gave me a second
backwards glance when i dropped him off but now i understand...he
loves the people there and they love him. I know my baby boy is
being well taken care of and when i pick him up, he is tired, happy
and can't wait to tell me all about his day (huskies talk when they
are very ,very happy!). I have recommended Pet Paradise to all my
friends and family and will continue to do so.
- Debbie Spires
A short note to say "thank you"
A short note to say "Thank You" to you and your staff for your
persistent efforts in securing us a Christmas reservation for our
puppy, Maxine. Our family, including our son, Jason & his wife,
Dana, Charlotte, NC are and will continue to be loyal Pet Paradise
customers. You guys are like family to us when it comes to caring
for our dogs. Have a very Merry Christmas and Happy, Healthy &
Prosperous New Year!
- John & Ann Marie Mackay
I salute Dina and all of the fantastic staff
Dina, in Charlotte has assembled the most professional,
compassionate staff I have ever encountered anywhere at any time.
Dina set a standard of excellence in Charlotte, and that is exactly
what we have. I salute Dina and all of the fantastic staff.
Charlotte has a gem in Pet Paradise. Thank you for providing this
service for us.
- Mary Austin (my 4 legged children; Chocolate Drop and Oreo Cookie)
Bella loves Ormond Beach
Our dog Bella recently stayed at your boarding
facility. Prior to her stay, I researched and visited six boarding
facilities from Edgewater to Ormond. Your place hailed above the
rest for reasons such as, genuine friendliness from your staff,
cleanliness, attentiveness to the needs specific to our pet,
comfortable temperature, option of the use of a Doggie Cam etc. The
law enforcement/teacher discount was an added treat and helped to
ease the expense of our vacation. With this being Bella's (our 3
year Morkie's) first time away from us, we had questions and
concerns. Your staff was patient and kind and helped me to feel at
ease with the separation. We appreciated the extra effort and time
you gave to her specific feeding needs. As like most pet owners,
our dog, Bella, is much loved and is like a family member. Feel
free to forward this email to the owner(s) of Pet Paradise. There
are "no bones about it" you did a fine job!
- Rhonda Perotta
I truly felt comfortable leaving my fur babies.
Just wanted to thank you for taking such good care of Bucky and
Pinky while I was gone - upon picking them up, I was told they had
the run of the cat room almost the entire time they stayed with
you, and had a bunch of fun playing in (and on top of) their kitty
condo. Your staff was so friendly and helpful; I truly felt
comfortable leaving my fur babies in your care. And wow - I
couldn't have been more pleased to pick them up at 11 pm last
night. I was even escorted to my car to make sure I was safe. THANK
YOU for such a wonderful experience!
- Shannon Stricker
Pet Paradise let her have as much fun
We LOVE Pet Paradise in New Orleans! Our
baby, Prancer, gets so excited about going, we even have to spell
out P-E-T-P-A-R-A-D-I-S-E when discussing reservations!
Otherwise, she commences running to and from our front door,
jumping, etc. When she returns from Pet Paradise, she is usually
hoarse - we don't let her bark much at home, but the nice people at
Pet Paradise let her have as much fun as she wants (like
grandparents as opposed to parents!). Most importantly, Jessica is
always on top of everything - we love her and her staff too!
THANKS FOR COMING TO NEW ORLEANS!!!
- Cindy Manger
Our Dogs Love It
I just wanted to share how much we love Pet Paradise! My
husband and I love it because you take great care of our German
Shepherd, Jackson, who has several special needs. And of
course our dogs love it because they get to play! Jackson
loves the pool and Brunson loves all the attention he gets from
your wonderful staff. We never have to worry when Jackson and
Brunson are staying with you. Thanks!
- Sean, Heather, Jackson & Brunson
We don’t worry for a minute
love Pet Paradise, and so does our dog, Auz! When we drive up to
the building, his tail starts wagging…he can't wait to go inside.
When we're away, we don't worry for a minute because we know that
not only is he being well cared for, he's having a great time with
the Pet Paradise staff and the other happy, tail-wagging
- DeAnn Collins and Roger Dockery
Service has always been exceptional
My name is Susan Samuel and my pets name is April, a black &
white cocker spaniel. April has been staying at your resort for 6
years, whenever my husband & I are away.
The service there has always been exceptional and April has always
come home happy and carefree.
This time my husband and I went on vacation knowing that April had
a horrible ear infection, which we had been treating for many weeks
and truthfully was concerned about leaving her for a week with all
the medications she had to have and ear drops which had to be put
in 2x a day. Dr Hyatt had been concerned about her ears also, but
we went on our vacation.
I picked her up today February 12th and then took her to the vet
for her weekly visit and was told her wonderful her ears looked and
how much better she was since the week before.
I was so happy and pleased.
I then called and talked to Danielle and thanked her and her staff
for I knew they took a lot of time with April that week. I felt it
necessary to let you know how valuable these employees were to the
well being of April and I am sure the other dogs, since alot of our
friends leave their pets at your Palm Coast location.
I thank you again for your facility and for your very valued
employees and felt you should know about them.
- Susan Samuel
He loves all of the staff
husband and I have boarded our 85 pound baby (Gunny Stevens) in
your Jacksonville Airport location
since he was just a puppy over 3 years ago. We have recommended
this location to all of our friends. We waited too late to make
reservation one time and had to take him to the "competition". We
could tell such a difference in his attitude when we picked him up
from there. He was actually depressed. When we pick him up at Pet
Paradise, he is just bouncing off the walls with pleasure. He
actually bounces off the walls when we drop him off too. He loves
all of the staff there and they seem to genuinely love him.
Thank you for providing such a wonderful environment for our furry
babies and us (our peace of mind).
- Ronda and Ed Stevens
It gives us a peace of mind
Just wanted to comment on
how professional your staff is at Pet Paradise and they were very
helpful from the start when we first brought Foxy for her vacation
visit. As an abused dog since she was weeks old, its takes Foxy a
long time to warm up to anyone, practically other dogs and when we
picked her up from her 4 night stay, she looked happy, well rested,
(she actually ate!!) and was very warm to the girls that brought
her out. We are so happy that she feels comfortable as it gives us
a peace of mind when we are away. Thank you for your great care and
service that you show to our daughter! We will see you soon
- Amanda Scott
What a great experience
Our dog, Patch Adams Herrington, stayed
at the Pet
Paradise on Pecan Park Road in Jacksonville, FL this past
weekend. What a great experience! We had taken a tour of the
facility a few weeks before and were impressed with the staff and
the surroundings. I thought I'd be anxious when we dropped Patch
off but the staff made the transfer painless. When we picked Patch
up he was happy and relaxed, and again the staff was outstanding.
Our previous boarding experience was not bad but it wasn't
encouraging. We left Pet Paradise with no qualms. Patch will
definitely be visiting again.
- Mike and Karen Herrington
They make my “babies” smile
I've been taking Grace
(toy poodle) and Sophie (cat) to Pet Paradise in Tallahassee since
they opened up and the staff deserves high accolades, kudos, job
well done and Congrats from this very satisfied customer.
I had never utilized a pet care service of this type before and
was a little skeptical at first. However, my concerns quickly
diminished when I met the caring staff, competent workers, and
customer service specialist at the Tallahassee location. The staff
is always pleasant, extremely professional, polite and courteous to
me and other customers. Even when I acted like the worried mama at
first and called during the day when my "baby" Grace was there and
I was worried that she wasn't haven't a good time or adjusting to
the new environment; they entertained my calls, gave me soothing
words, and even showed me pictures and videos of her pleasant days
so I knew not to worry!
The Tallahassee Pet
Paradise staff are amazing people that have my respect and
gratitude for all their hard work and effort. They always make me
smile, and better yet, they make my "babies" smile and help them
have a great time! I will continue to use Pet Paradise for daycare
and boarding needs for Grace and Sophie :0)
Thank you for bringing your services to Tallahassee and for hiring
such wonderful people!
- Rebecca Gubitti, Grace and Sophie
Will be happy to board again
I just wanted to thank the staff at Pet Paradise
for taking such good care of my Welsh springer, Taran, while I was
on my honeymoon a couple weeks ago.
I know he has a blast while he is there and I can rest easy
knowing he is getting the attention and care that I want.
I wanted to share a couple photos of Taran as the ringbearer for
Thank you again, we will be happy to board Taran at the Sanford location for
any future vacations.
- Lindsey Hein, KPACTP National Academy for Dogs LLC
Staff are energetic and caring
Jake and Nilla had a great time this past week!
Thank you for taking such good care of them. You have a great
facility and the staff are energetic and caring. Attached is a
picture of Jake and Nilla and their cousins, Lola and Uma
Left to right: Nilla, Uma (8 month old Bassett), Lola (age 4) and
the handsome Jake.
- Butch and Sandi Garcia, Sanford Resort
My dog had a wonderful experience
had a wonderful experience at your New Orleans location!
Jada came home tired and happy, not pent up with frustration like
she has come home from boarding before.
Well worth it to see her happy. Thanks!!
- Jan Miley Wientjes
Thank you for your Service
just wanted to thank you for your service , our little girl went to
day care for the first time, and it looks like she had a great
Her name is Emma Whiting and she is a German short haired pointer
full of energy, but when she came home after playing all day at Pet Paradise Holly
Hill, she was so tired that she had a hard time keeping her
eyes open , Thank You again!!
- Harley & Ingrid Whiting
We enjoy and value Pet Paradise
We need to let you know how much we enjoy and value
Pet Paradise here in Houston (IAH). Oscar, the family
dachsador, enjoys his stays as best he can and we have seen him
play (in the snow, if memory serves!) from as far away as the Big
Island, HI, thanks to the webcam.
Everyone is so kind and helpful. Matt, in particular, is a gem. He
knows us and is always super helpful.
We have told others about Pet Paradise and hopefully, they'll step
up and experience it for themselves.
- Jeff and Molly (and Michael with Oscar pictured)
Loves the animals they care for
I would like to compliment the staff of your University
Blvd. Jacksonville facility. We just finished bringing our
three dogs there for day care every weekday for the past two weeks
while having our home remodeled.
After their initial reluctance, our dogs could not wait to leave
every morning and always seemed happy (but tired) at the end of the
day. The staff was invariably friendly and helpful, and it's
obvious they love the animals they care for.
- Cliff Gottberg
Treats every guest as special
Hello - Very often the
corporate office of any company receives complaints about their
facilities. This time it's good news for Pet Paradise Resorts...I
just have to brag on the folks at your Charlotte Facility.
My dog, Riley, absolutely loves going to Pet Paradise. He is a
regular customer now and I have absolutely no qualms about leaving
my most prized possession with Dina and the gang, knowing full well
that he will be healthy, happy and loved while he's there. When I
go to pick him up, everyone makes me feel welcome as well.
I like to think that my dog and I are special, but by watching the
staff's interactions with other guests, I can say they treat every
guest as special. There are people resorts that don't make you feel
as if they are special, so to receive such a good feeling from a
pet resort is truly nice. Many businesses could learn a lesson or
two about customer service from your team.
Thank you for coming to Charlotte, and thanks to the staff
for taking such good care of Riley and me! I'm trying to spread the
word here locally to my friends. I guess every dog really does have
- Carol and Riley Rains
As soon as we me and HoneyPie pened the door it felt right
I used Pet Sitters for years, when work included
alot of traveling, that changed and I haven't had the need till
recently- with a new puppy! My Vet recommended Pet Paradise, and
WOW! was I impressed, mostly with the staff. Over other kennels,
they genuinely seem to love dogs!
As soon as we, me and HoneyPie, opened the door it
felt right. After the first over night stay- I've been to some
playdays (love Wacky Wednesdays!) for HoneyPie and those are my
favorite days. I can tell she's played, had fun- comes home clean
and a happy tired puppy.
I'm so glad I found you - to all the staff, thanks- you're what
makes the difference. See you soon.
- HoneyPie and Becky Cohen
Appreciate your Extra Effort
As a pilot, I have appreciated your extra efforts regarding the
care of Jenny at your JIA resort while we are
- Roy Clarke
In Very Capable Hands
Hi, my wife and I take our dog Shelby to the St.
Augustine location for daycare several times a week.
Just wanted to compliment Wendy and the entire staff for the great
job that they do. Shelby is like a child to us and I know that when
she is at the St.
Augustine Pet Paradise, not only will she have a great time,
but she will also be in very capable hands!
They are all great and we sincerely appreciate it.
- James and Donna Volker
Facility is Awesome
Your Gainesville facility is awesome!
Our pup, Sid, loves to go there and has a great time making new
friends. The staff is wonderful and we feel comfortable knowing he
is in good hands. We just left him for 2 weeks, and they did a
great job taking care of him. We would not dream of leaving him at
any other place. You truly have the best pet care in Gainesville.
- Becky Hite
Very Enjoyable visit
We were a bit apprehensive in boarding our pets as they are
treated as part of our family and they both know it ...and expect
it! However, because we have a need to properly care for our pets
when we are out of town for business or for personal travel, we
decided to try your service instead of locating a "pet sitter
service". The cleanliness and odor free facility, your very helpful
personnel and the Internet camera lessen our concerns considerably.
We watched the Internet camera several times throughout the day and
night and saw both had settled down and were taking their stay in
Again thank you from all of us (Missey and Duncan included), for a
very enjoyable visit. We will again use your service here in Jacksonville and at your other
locations for both overnight and "daycare" when we have to leave
our pets for an extended amount of time.
- Lana, Missey, Duncan and Stan
Really Pleased with the Service
My 2 dogs have stayed in your suite several times. I
check them constantly on the web cams and I am really pleased with
your sevice. they are looked after wwll and you take thewm outside
for a long time. I called to ask you to move their dog basket
because I didn't like where it was. You immediatley responded just
to have jack move it back to the same place. I feel so relaxed to
leave my babies with you. See you gain in August with another
to the family!
- Barbara Hansla
Caring Loving Attentive
Dear Pet Paradise Resort IAH,
I would just like to say a BIG THANK YOU to all of you, who have
been so great at looking after Buddy and Mo during their stay at
Pet Paradise Intercontinental Houston. Your care, love and
attentiveness towards Buddy, during his illness has left me with a
Buddy and Mo arrived
safely in Paris on Saturday. They were in good health, a testament
of the great care and the love that you have given them, during
their stay. I have attached a few pics of Buddy and Mo sunbathing
in the garden on Saturday.
Again, thank you very much for everything! You guys rock!
Best Luxury Dog Resort
Our family would like to thank Pet
Paradise for creating the best luxury dog resort for discriminating
pet owners. Our 6 year old pug "Bacio" goes to the Tallahassee
location we found about one year ago.
It is so hard to leave our pug when we are away, but knowing he is
in the best of hands makes us happy and grateful for such a
superior level of care. We sign Bacio up for all day play and
have recently added the web cam to his stay.
We love it!!
Susan Vance and her staff make us always feel welcome and that
Bacio is the most loved pug. We know he has had a great time
when we pick him up since he is happy and content when we bring him
A big thanks to Pet Paradise for your marvelous pet resort!!
- Julie Miles & Bacio the Pug
Pet Paradise Staff are caring
Ever since Joey has starting boarding at Pet Paradise, he's a
changed pup. He never got along well with other dogs and now,
thanks to you, he plays and socializes with everyone. Your entire
staff are caring and take such good care of Joey. Thank you all so
- Arlene & Harry Seligman
Doggie ice cream treats are great
I Just wanted to let you know that I was very
pleased with Pet Paradise. I have never left my pets at a pet
boarding facility because I was too worried about them not getting
the proper care and attention. I loved the fact that I could watch
them with out them knowing that I was there and the biggest benefit
is that they can have 24 hour inside/outside access just like they
do at home.
The doggie ice cream treats are great too since they are used to
getting them at home. Pet Paradise eased my concerns and I will not
hesitate to bring them back. It is great to know that I do not have
to worry about my fur kids when I have to be out of town.
Thank you so much,
- Shari Kempton
Enjoys the People and Environment
Mitsy, a 3-year-old mixed
terrier, is a weekly guest to your Ft. Lauderdale facility every
Tuesday. No matter how tired she is in the morning, whenever I say
are you ready for doggie day camp she\'s up and waiting by the
front door! She has been going since November 2008 and loves it
greatly! She is also more than happy to stay for her
"vacations" when it's time for ours. A big shout out to the staff
there: Karen, Andrea, Stephanie, Deb, Empress, Patrick and any
other I missed! My little one is very spoiled and loves her
I'm so glad she enjoys the pups, the people and environment and I
couldn't be more pleased that the ladies and guys there do such a
wonderful job, not only with the 4-legged babies but with their
humans as well. A big THANK YOU to all of them for being so
All the best, Louisa
Thank you Pet Paradise
Just wanted to say Thank You to the wonderful staff
at Pet Paradise, Houston Hobby location for taking such good care
of our dogs, TJay and Lilah, while we were on vacation. From my
first unscheduled "drop by" visit of the facility, I was
immediately welcomed and readily given an open tour and had all my
questions answered. The staff was eager to address all of my
concerns. I loved that the kennels had indoor/outdoor access
overlooking the play yard. This made the kennel much more roomy.
And, we took advantage of the free web cam service that overlooks
the play yard.
I also appreciated that each time we called to check on our
dogs, they always answered the phone and were available to give us
a glowing update! Thanks so much for taking such good care of our
precious babies. We give you high regards!!!
We would never leave them with anyone else!!
- Cynde & Matt Heaton
We Recommend Pet Paradise
Lex and Lucy Spagna
recently stayed with you for 9 days and have returned home healthy
and happy. Your staff went above and beyond to address their eating
concerns during their stay and always updated us upon request
they were great to our "kids."
I will be sure to recommend your business and you will see Lex
and Lucy again.
- Pete and Cesar
If you would like to share a few words about your experience
with Pet Paradise, please contact us